Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of decaldream.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
Excellent stickers,, fulfill their function.
J***l –
I love themI recommend them to my Chilean compas, very good quality, and the excellent adhesive, besides the sizes are super good, the only thing is that you can tell that there is a stuffing sticker but you can always find a place to use it!
U***r –
nice variety
U***r –
100 pcs Rock n’ Roll color Stickers- 95 recieved. Nice QUALITY- Koo Stickers.
O***a –
Are good quality, big and very quickly were shipped, there are enough how many have be, all super❤️
S***n –
Great stickers, like it!)
L***o –
Everything ok
K***g –
Excellent Product super recommended and arrived faster than expected.
G***r –
I am very satisfied^_^
Customer –
Cool
Customer –
The package came quickly and efficiently, but was assigned to a different carrier than the chosen one.
K***z –
Good product. I arrived very fast. The quality of the stickers is good. I would like more variety
D***z –
gud
M***n –
Very beautiful sticker, thanks
L***z –
I loved them, some very filling but they are good.
Customer –
great stickers thanks
J***a –
Excellent product, as the description
G***g –
I loved them, 100% recommended.
A***a –
The image quality is not the best, the same are OK!
J***r –
Equal to what is offered.
M***r –
Ta good
E***z –
Genial
A***o –
Brilliant pusher in a week
A***r –
I didn’t read the quantity and 50 of them arrived not complaining as they are great quality and bands
C***z –
Are some very cool stickers
P***e –
ok
D***a –
Very nice, everything ok
M***z –
Excellent are really very nice and arrived earlier than dear, I loved it
X***4 –
I liked them very much.
R***a –
Arrived very quickly, and everything is in order.
M***t –
Pretty quick delivery, great stickers.
J***r –
Excellent quality with bright finish.
R***r –
Excellent quality very well die cut, thank you very much.
J***e –
Very pleased! Amazing quality, packaged nicely, overall great experience!
G***o –
La califad
Customer –
Uninteresting stickers
S***e –
good price
S***r –
Good nothing to complain about
Customer –
Shvidka delivery. A print could be a Bootsie.